Topic
GoSecure (EdgeWave) Email filter
Environment
Instructions
The personal dashboard can be accessed through this link: https://my.email-protect.gosecure.net/console/
GoSecure filters through the emails coming to Cecil College employees and checks them for spam and phishing. Every week you will be sent a report from GoSecure detailing all of the mail they have withheld. Sometimes GoSecure will falsely withhold something and a user may want it back. To release the email back into your inbox you will need to direct the user to go to my.email-protect.gosecure.net and sign in. From here you can select from how long ago you want to see emails from. Then you can select the email and hit release. You may get a pop-up asking to confirm this choice. You can also view the email contents by clicking on the “View” button on the left hand side next to the email you wish to read.
You can sort the rows by Date/Time, Category, Sender and Subject by clicking the blue labeled tabs at the top. Clicking the Category, Sender or Subject Labels once, will sort the chosen column in alphabetical order, while clicking it twice will sort the chosen column in reverse alphabetical order. You can also sort the time either ascending or descending by clicking on the time tab at the top.
To whitelist an email, which stops the emails from that address from being withheld again, you need to contact an admin.
Need more help?