Topic
Jenzabar
Environment
Instructions
Important! If you remote into a server never turn off, restart, or put it to sleep. When you are done with the server, log out.
Jenzabar is a server used by many employees at Cecil College. To connect to it, they must use a remote connection software.
Remote Connection Software
Windows: On a Window computer, users will use a version of Remote Desktop Connection that brings them straight to Jenzabar. This is called Jenzabar One Desktop. Clicking on it will initiate the connection, and ask for the users credentials.
Mac: Mac users must use the Microsoft Remote Connection. You can download this from the app store.
Upgrade Jenzabar
Windows:
to upgrade Jenzabar, go to control panel and search for "RemoteApp and Desktop Connections". Click on it, and then hit view details next to "most recent update".
Once there, there will be a button to Update now. Click this to update Jenzabar. This will pull up a log in screen, have the user enter their credentials to update.
Mac:
You will have to go to Microsoft Remote Connection to update remoteapps. In the top left corner of the window you will see a circle with three dots inside of it. Click on this and you will see an option to "Refresh All Workspaces". This will cause the computer to check for updates.
Resetting a Session
Sometimes Jenzabar will freeze for a user. When this happens one of the easiest ways to fix it is to kick that user out of Jenzabar. Sometimes an employee will call in saying Jenzabar is frozen or experiencing some other issue, and they don't know what to do. More often then not though, they will simply call in and ask for their session to be reset because they have done it so often.
Before you do this for the first time, you should get another Helpdesk Technician to walk you through this process as small mistakes can cause big problems.
To reset someone's session, AKA kick them out of Jenzabar, you will need to log into the Jenzabar server. To do this, open up Remote Desktop Connection and type in "jenzabar" in the computer field. You will be asked for your credentials; make sure you are on the NT35 domain.
Make sure the user has saved their work if possible, as they may lose it if it is not saved. To Disconnect the user, you will need to go task manager within the server and go to the users tab. Then scroll down until you find the users username. Click on it, and hit disconnect. The user will be disconnected from their session and will have to reopen Jenzabar. Sign yourself out of the server.
Uploading files to Jenzabar
If a user needs to upload or attach files in Jenzabar, they will most likely not be able to access files stored on their computer from Jenzabar. To upload a document, place the file in the user's M (Home) drive. Jenzabar can access networked drives and can upload from there.
Procedure for J1 Infomaker Activation:
If a user experiences a problem where Infomaker wants to activate itself using a license and the users email, but does not go through, you may need to configure some background settings. To do this, you will need to connect to the users computer through TeamViewer with administrative privileges.
Once in, a good first step is to attempt updating RemoteApps, as this may fix issue. To do this, scroll up to the section labeled "Upgrade Jenzabar".
If this does not work, find and open the Infomaker Configuration Tool. Double clicking on the program will prompt you to connect. Go ahead and do this. Once Infomaker is open, hit the "Optional" tab near the top.
This will up a menu with available profiles on one side, and the profiles for this user on the other. Click on the desired profiles and use the arrow in the middle to move them over. If the user does not know which profiles they need, you can transfer all of them except TmsEPly_HR_Test. If needed, use the delete button to remove it from the Infomaker profiles side.
After you have the desired profiles, go back to the "Recommended" tab and hit Apply All Settings in the bottom right corner (circled in blue above).
You can then exit InfoMaker. You will want to go into the Jenzabar server and reset the users session. See the section above "Resetting a Session". Then, open the latest version of InfoMaker on the users machine. Upon launching, the application will prompt for activation. If the profile configuration was done correctly, the user's email and password should now work for the activation.
Now that the user can sign into InfoMaker, they may need the database configured as well. To do this, navigate to the database icon located at the top of the interface. Select ODBC and then choose "J1 Share" to establish a connection.
If after configuration, the user encounters a blank report, they need to utilize the retrieval tool by clicking the magnifying glass icon on the left side. To change the settings so that they do not need to do this over and over, set "retrieval on preview" within the report configurator, found under the "Design" section.
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