Topic
Web Browsers
Environment
Instructions
Clearing the Cache
Web browsers store information from the people who use them. Some of this is done automatically, such as recording which websites you go to the most, and some of this the browser will ask you if you want it to be recorded, such as passwords. If a user has trouble logging in and appear to be entering the correct password and username, it is possible that the browsers cache is interfering by entering the old password.
The cache has also been observed interfering with the J1 website, resulting in the "employees" tab not showing it's menu contents. Clearing the cache will resolve this issue.
How to Clear the Cache
Most web browsers will have a settings menu accessible by a button in the top right corner of the window. It typically looks like three vertical dots as shown below.
This will pull up a menu. At the bottom you will see a button for settings.
Clicking this will bring you to a new page with all the settings on it. On the side you will see a list of tabs. Click on "Privacy and security". From there, click on "Clear browsing data".
This will pull up a menu to clear the cache. Select how far back you want to clear, choosing "All time" is typically the best. You will also want to click all three check marks if they are not already checked. Then hit "Clear data".
Updating a Browser
If a user experiences issues such as a slow response time or freezing, their browser may need to be updated. This process varies between web browsers. Here is the process for Google Chrome. Click on the three dots in the top right corner of the web browser. Then click on "Help", then "About Google Chrome".
This will bring you to a page in Settings. The browser will immediately start updating if it detects updates. If not, there will be an update button.
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