Overview
We love serving our community! We have a goal to provide you prompt, timely, and excellent service. In order to do that, though, we can accept requests for help via email. However, we have 3 compelling reasons why you should enter your request through the self-service portal instead.
Get Help from the Right Person
Emailing may seem like the fastest way to get help, but putting a request into the Self-Service portal will actually route your information to the right person faster. If one of us is out of the office, the appropriate back-up person will see your request and handle it instead.
Provide Us with the Details Up Front
The request forms in the Cecil IT Self-Service Portal are tailored to the exact information that we need to get started on your request. If you fill out the form instead of emailing us, it will cut down on the delay that comes from us asking questions and waiting for your response.
Hold Us Accountable
Requests made in the Cecil IT Self-Service Portal are tracked in a system so that we can monitor the progress of the request. Sometimes things can get lost in the shuffle of emails; we can read it, but forget about it. With the Cecil IT Self-Service Portal, the system is a record of all our interactions and provides us with a system for handling things in a timely manner. We have even set up goals around the time it will take us to initially respond and finally close your tickets.