Ellucian Colleague Student Login Issues

Outline of steps for ServiceDesk in assisting students with Ellucian Colleague account issues.

Accessing Ellucian Colleague Self Service or CecilConnect requires using Cecil’s Single Sign-On (SSO).

• Logging in with SSO:
  • First Time users are assigned a student Username and Temporary Password
  • Username / email configurations will vary depending on their longevity with Cecil
    • Examples: jstudent@chawk.cecil.edu, stud2345@chawk.cecil.edu, stude12345@chawk.cecil.edu, joe.student@cecil.edu
  • ServiceDesk has access to Insights reports that provide account information. If searching Last Name in the filter it must be capitalized (ex. Smith not smith).
    • If the student does not appear on the report assign the ticket to EAS.
    • If the student appears on the report access has been defined in Colleague. If they do have an AD account assign the ticket to EAS.
    • If the student appears on the report access has been defined in Colleague. If they do not have an AD account assign the ticket to Evan.

• Portal links for reference:
  • Self Service: Student portal
    • https://colss-prod.cecilsaas.elluciancloud.com/Student/
  • CecilConnect: Centralized hub for students, faculty, and staff
    • https://experience.elluciancloud.com/c875
  • Payment portal: Account Summary page that links to TouchNet
    • https://colss-prod.cecilsaas.elluciancloud.com/Student/Finance/AccountSummary
  • Recruit: Credit Application and CEWD Program Applications (not SSO for students applying/guests)
    • https://cecil.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply
  • Instant Enrollment: CEWD Lifelong Learning courses, driver education, summer camps (not SSO for students registering/guests)
    • https://colss-prod.cecilsaas.elluciancloud.com/Student/InstantEnrollment