Regaining Access to CRM Recruit after Microsoft Passkey Lockout

Users setting up a Microsoft Passkey are trapped in a login loop, preventing them from accessing CRM Recruit. Adding the site to browser popup exceptions does not resolve the issue, as passkeys are managed at the operating system level.

If you recently configured a Microsoft Passkey and find yourself locked out or unable to log in to CRM Recruit, you can regain access by using an alternate sign-in method to bypass the broken passkey loop.

Step 1: Use an Alternate Sign-In Method

Instead of letting the browser default to the failed passkey prompt, force Microsoft to authenticate you using a different method.

1. Navigate to the CRM Recruit login page.
2. When the Microsoft login prompt appears, look for and click "Other ways to sign in" or "Sign-in options".
3. Select an alternative verification method, such as:
   • Password
   • Microsoft Authenticator app notification
   • SMS / Text message code
   • Email verification code
4. Complete the authentication prompt to successfully enter your account.

Step 2: Remove the Broken Passkey

Once you are logged in, you must delete the faulty passkey from your security settings so it stops blocking your future logins.

1. Go directly to your Microsoft My Sign-Ins Portal (https://mysignins.microsoft.com.)
2. Locate the Security info section on the dashboard.
3. Look through your registered methods for the Passkey or Security Key causing the issue.
4. Click Delete or Remove next to that specific passkey

Step 3: Clear Browser Cache (Recommended)

Old session data can sometimes trick CRM Recruit into looking for a passkey that you just deleted.

1. Open your browser settings and clear your Cache and Cookies.
2. Close and reopen your browser.
3. Log back into CRM Recruit normally using your standard password or multi-factor authentication (MFA).

Note for Browser Pop-ups: If you already added the CRM Recruit link to your browser’s "Allowed Pop-ups" list, this is a great first step to ensure authentication screens load properly. However, because passkeys are managed directly by your device's operating system (like Windows) rather than a standard browser pop-up, you will still need to follow the steps below to bypass the loop.

If you still need assistance contact the HelpDesk.