If you recently configured a Microsoft Passkey and find yourself locked out or unable to log in to CRM Recruit, you can regain access by using an alternate sign-in method to bypass the broken passkey loop.
Step 1: Use an Alternate Sign-In Method
Instead of letting the browser default to the failed passkey prompt, force Microsoft to authenticate you using a different method.
- Navigate to the CRM Recruit login page.
- When the Microsoft login prompt appears, look for and click "Other ways to sign in" or "Sign-in options".
- Select an alternative verification method, such as:
- Password
- Microsoft Authenticator app notification
- SMS / Text message code
- Email verification code
- Complete the authentication prompt to successfully enter your account.
Step 2: Remove the Broken Passkey
Once you are logged in, you must delete the faulty passkey from your security settings so it stops blocking your future logins.
- Go directly to your Microsoft My Sign-Ins Portal (https://mysignins.microsoft.com.)
- Locate the Security info section on the dashboard.
- Look through your registered methods for the Passkey or Security Key causing the issue.
- Click Delete or Remove next to that specific passkey
Step 3: Clear Browser Cache (Recommended)
Old session data can sometimes trick CRM Recruit into looking for a passkey that you just deleted.
- Open your browser settings and clear your Cache and Cookies.
- Close and reopen your browser.
- Log back into CRM Recruit normally using your standard password or multi-factor authentication (MFA).
Note for Browser Pop-ups: If you already added the CRM Recruit link to your browser’s "Allowed Pop-ups" list, this is a great first step to ensure authentication screens load properly. However, because passkeys are managed directly by your device's operating system (like Windows) rather than a standard browser pop-up, you will still need to follow the steps below to bypass the loop.
If you still need assistance contact the HelpDesk.